Returns Policy
RETURN & REFUND POLICY
All of our products are made to the highest standards and we hope that you will be happy with your purchase. However, we can offer either an exchange or refund of the goods provided you start the returns process within 14 days of receipt of your order.
RETURNS TERMS & GUIDELINES
All returned items must be unworn, unwashed and complete with original tags and packaging.
We are not responsible for the return shipping cost of items.
It is advisable to make sure all return packages are well packaged and are sent with a trackable, insured service. We cannot take responsibility for items damaged or lost in return transit.
If returning an item from outside the UK, please ensure 'RETURNED GOODS’ is written on the parcel, to avoid any customs charges. Skippers Mill Ltd is NOT responsible for any return custom charges made and may refuse to receive the parcel.
HOW TO REQUEST A RETURN/EXCHANGE
If you wish to return or exchange item(s) you have purchased, please email sales@skippersmill.co.uk and let us have your order number and email address. You will then receive an email from us to give you details of how to return your item(s) and how we refund your purchase.
If you require assistance, our customer service email address is sales@skippersmill.co.uk Ensure your return is well packaged, and meets all the conditions outlined above. We strongly advise you use a trackable postal service or courier. You will be refunded the full amount you paid for the item, including the original shipping cost.
OUR RETURNS ADDRESS IS:
Esk Valley Knitwear Co. Ltd. - RETURNED GOODS
c/o Drover Weavers Ltd
Buccleuch Mills
Glenesk Road
Langholm
Dumfriesshire
DG13 0ES
United Kingdom
IF YOU ARE RETURNING GOODS FROM OUTSIDE THE UK
If returning an item from outside the UK, please ensure ‘RETURNED GOODS’ is written on the parcel, to avoid any customs charges. Skippers Mill Ltd is NOT responsible for any return custom charges made and may refuse to receive the parcel.
FAULTY GOODS
We stand by the quality and craftsmanship of our work and will be happy to assess any item that is deemed faulty if purchased directly from Skippers Mill online within the past 12 months. In the case of faulty goods we either repair and return or we will refund the full amount paid by you (including shipping costs) and for customers outside the UK, we will reimburse the reasonable cost incurred by you for returning the product so a receipt or proof of postage will be necessary.
Made with renewable electricity on Whole garment seamless knitting machines which create no waste. A more intelligent way to manufacture jumpers.
Shetland style wool sweater made in one piece using zero waste knitting technology pioneered in Japan. The combination of new technology and Scottish knitwear know-how makes for a great fitting and wonderfully soft jumper.
We chose the saddle shoulder armhole shape as this fits most body types very well and works to perfection with a classic crew neck. The ribbed neck, hem and cuffs are set out in a 2x1 pattern and this adds just the right amount of ruggedness to the sweater that is truly for all seasons. Hand wash (this really is the way to make your knitwear last) or dry clean only.
We use Shetland style wool which is a blend of approximately 50% Lambswool for softness and 50% thicker micron British wool to give the unmistakeable character of Shetland wool.
50 wonderful colours to pick from. These shades have been blended in the north east of Scotland where the light brings a clarity to the spinner.
We wash our jumpers in soft Scottish lowland water, this helps reduce the amount of soap we use in the process and leaves our products very soft to the touch.
Once knitted, the Jumpers go through our hand finishing department. Then, the time served tradition of Scottish knitwear craft can cast hands and eyes over the jumpers to ensure each one is sewed, washed and checked over. We are proud of what we make here.
Our knitting machine partners, Shima Seiki, have long been market leaders in driving forward knitting technology. The Japanese company first pioneered whole garment or one piece knitting techniques back in the early 1990’s and have honed the concept for the past 2 decades. We are so sure this is the future of knitting and have invested in 12 of these machines over the past few years.